Scott Baird, highly experienced programmer, joins the RSC team.

In line with the company’s trend for excellence, RSC welcomes versatile and experienced programmer, Scott Baird, in a time of growth at the company.

June 2019, San Ramon, CA—Scott Baird’s experience is highly welcomed at RSC. The company is in a period of advancement and growth due to staff changes and continual efforts to expand their audience. Scott’s strengths both contribute to this time of growth and support the company during this process. 

Scott Baird
Scott Baird

With a Master of Science in Computer Science from the University of Washington and a Bachelor of Science in Mathematics from MIT, Scott Baird has a long career in the IT field. He has focused on software development and data analytics, filling various management roles for the past 12 years. Most recently, he served as Product Manager for Cyberscience, a business intelligence software company. Prior to that he was Director of  Database Architecture at both Connekt Inc, an interactive TV ad platform, and Delivery Agent, an e-commerce company specializing in the entertainment industry. He was also both a Senior Manager and Director of Software Engineering at Delivery Agent.

Scott is excited to join RSC and for the opportunities that await. He is looking forward to contributing to the technical and client services at RSC.

RSC is grateful for Scott’s expertise and talents!

RSC is an IWMS company that has been consulting with clients to produce workplace solutions for 20 years. RSC is a value-added re-seller of the world-leading application ARCHIBUS.


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ARCHIBUS Cloud

This month, ARCHIBUS-Serraview launched a new software option for clients called ARCHIBUS Cloud. This cloud-based IWMS is meant to allow clients to experience a wide range of ARCHIBUS modules.

The Cloud option is built on a standard, base package of IWMS capabilities, called Foundations. The modules included in this are space management modules along with employee self-service, service management, and asset tracking modules. From there, a range of modules will be available to clients along with a Serraview integration should they so choose. Currently, the modules that are available are Space Management, Building Operations, Asset Management, and Workplace Services, as well as an integration with Serraview Live and Serraview Space Optimizaiton. 

The modules that are available in ARCHIBUS Cloud. More are expected to be developed throughout 2019.

ARCHIBUS-Serraview anticipates that this will be an ideal solution for smaller companies. This could also be an optimal solution for companies that are new to IWMS, so they can discover the powerful capabilities that ARCHIBUS-Serraview has to offer.


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Highlights and Thoughts: ARCHIBUS Nexus 2019

French Quarter, New Orleans

Recently, RSC attended the 2019 ARCHIBUS Nexus Conference in New Orleans. The trip was filled with lots of good food and beautiful accommodations from the Chophouse steakhouse and the InterContinental hotel. The conference week itself was full of catching up with old friends and colleagues and intriguing discussions about the facilities world’s present and future. Below are some of RSC’s favorite highlights from the speakers at the conference.

Where is the facilities world currently?

Dr. Sarel Lavy, from Texas A&M, talked about the current state of the facilities world to demonstrate how using data can drive performance. Lavy had conducted much of his own research concerning how the facilities world is being most utilized and the importance of facilities in today’s economy.

For example, did you know that the global facilities economy circulates $1.1 trillion? Did you also know that 20% of the U.S. GDP is contributed to by the facilities field? This is great news for facilities as we grow and look for future expansion opportunities.

Lavy was also able to narrow down the most important KPI’s in the facilities world—out of almost 200 KPI’s found in literature on the subject— to four main categories:

  • Financial (Cost)
  • Physical (Condition Assessment)
  • Functional (Occupancy / Utilization)
  • Survey (Satisfaction)

Knowing that these four KPI’s are given the most attention helps the facilities world immensely. Measuring performance in general allows facilities managers and IWMS providers to know what clients are looking for in terms of output from their IWMS system, and deliver the best, customized product to companies looking to track assets. In turn, the big data that companies gain from IWMS systems can drive and inform their own strategic decisions in an array of areas.

ARCHIBUS Serraview Merger

Last year in December, ARCHIBUS and the Australia-centered IWMS company, Serraview, merged and are now working on merging products. New products will incorporate ARCHIBUS’s wide range of modules and capabilities with Serraview’s cloud-based, IoT-powered platform. Read more about this in our later article, ARCHIBUS and Serraview Merger, and ARCHIBUS’s article on the subject.

ARCHIBUS Workplace

ARCHIBUS is currently working on a light-weight, responsively designed, quick-responding user interface called ARCHIBUS Workplace. This application will allow employees within a company to find other employees, find work and meeting spaces, and request moves through their phones, tablets, and other devices. This mobility is an exciting step forward for the facilities world.

Sustainability and Resiliency

Another fascinating speaker was Dr. Sarah Slaughter, who talked about making buildings more sustainable. As the president of the Built Environment Coalition, she focused her discussion around two key words: resilience and sustainability. According to the Built Environment Coalition, resilience is “the ability to accommodate changes and disruptions over time and maintain critical functions of all interdependent systems”1 and sustainability is “the improvement of social systems to better provide social justice, economic opportunity, and environmental regeneration”1.

Dr. Slaughter indicated that oftentimes people may perceive sustainability as only possible when a building is first being constructed. This is, in fact, not the case. There are many ways to make a building sustainable once it has been built and established, and there are standards for determining how to do this, like the ISO 55000. Some of the tips Dr. Slaughter gave on how to make a building more sustainable and resilient are:

  • look to data, like weather, to help plan for emergencies.
  • observe traffic and construction data to see how a building may be affected by another project.
  • use routine maintenance as an upgrade opportunity to install sustainable systems.
  • think about how energy can be shared, like partnering with another town or building.

Take-aways

All in all, there are many changes that are happening in the facilities world, both on  global and granular scales. There will be many opportunities in this industry within the coming years for growth and development, which will ultimately change the direction of the facilities world to adapt to the ever-changing tech world.


Sources:

1Built Environment Coalition: What is Sustainability? What is Resilience?


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ARCHIBUS and SerraView Merger

In December of 2018, ARCHIBUS underwent a significant change by merging with the IWMS company, Serraview. Founded in 2006, Serraview originated in Melbourne, Australia, and now has locations in Melbourne, New York, and London.

Serraview and IWMS

Serraview takes an IoT powered, SaaS approach to IWMS. The Serraview application itself focuses solely on what ARCHIBUS currently terms Space Planning and Management and Workplace Services; Serraview offers solutions to manage how space is used, where employees are located, how to move employee locations, how to deliver that data and information to employees, etc.

Products Available

ARCHIBUS and Serraview are currently working together on the combination of their services and products to provide clients with various solutions to meet their needs. Because Serraview focuses on Space Management and Workplace Services, the Serraview suite be available as one option to clients for Space Planning and Optimization and Workplace Services, while the ARCHIBUS suite will continue to maintain responsibility for the modules ARCHIBUS already offers.

Read ARCHIBUS’s press release on the merger here. For more information, contact RSC at 925.824.3123


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Bob’s Top Movie Picks About Business: Pt. 2.5 — Master and Commander: Sometimes You Have to Sacrifice Something You Love

Our last article featured a scene from the movie Master and Commander. There are many principles to be taken from this movie, so we are featuring it again this week!

While traveling around Cape Horn, the British man-of-war — the H.M.S. Surprise — encounters a storm. While fighting against it, the captain orders the sails to be brought up. One of the crew, Will, begins to work on it, when the mast breaks and is tossed into the sea. The mast is still attached to the ship by ropes, and Will’s only hope of rescue is to swim to the mast so the crew can drag him in. He reaches it, but the mast is too heavy and is dragging the ship down. Captain Jack Aubrey has to once again make a difficult decision: cut the mast and save the crew, killing Will, or try to save Will at the expense of the entire ship.

Aubrey turns to the closest member of the crew, Joseph, who happens to be Will’s best friend and the same carpenter that he would have whipped later on for not saluting Hollom, and they cut the mast free from the ship.

Sometimes You Have to Sacrifice

There are times in business that require sacrificing things that are dear to our hearts, but that may be dragging down the rest of the business. This could be anything from certain traditions that have become part of the company culture, to the way a task is accomplished, or a person who ultimately needs to be fired. Whatever it may be, these things are not easy to get rid of, but are necessary for the success of the company. Have the courage and strength to know when to cut off the things that are dragging your company down.

Allow Yourself to Be Taught

In the same scene of the movie, the captain and his lieutenant have a moment, communicated in a single glance, in which they both recognize what needs to be done. Captain Aubrey is in denial at first, but his lieutenant keeps looking at him, and the captain allows himself to be persuaded into cutting Will off the ship. Aubrey communicates this to Joseph, with compassion, also in a single glance, and the three of them cut the ropes holding the mast.

Aubrey did not want to cut Will off the ship, and was stubbornly willing to do all it would take to get Will back. His lieutenant recognized this and stepped in for the good of the entire crew, instead of just one member. Aubrey listened and allowed himself to be taught by someone who, in rank, was under him. This shows true strength of character and discipline towards committing to the good of the entire ship, not just one person or agenda.

Don’t Let Criticism Sway Your Decisions

Once the rest of the crew realizes that their ship is no longer sinking, they celebrate, unknowing as to the reality of  what circumstances saved them. 

Often times, your staff will not know why you make the decisions you do. They may criticize, openly so, and insist that you made the wrong decision. It is imperative that you do not let any criticism sway you from important decisions, especially those that not everyone can see the entire picture: the reasons, the circumstances, etc. Stand your ground and let the company reap the benefits from difficult decisions.


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November 2018 AUG at Monterey Bay Aquarium

RSC is once again excited to announce the upcoming ARCHIBUS User’s Group Meeting in November. We encourage everyone who has an interest in expanding their knowledge of ARCHIBUS best practices to attend.

RSC will be providing transportation to the event. To learn more and RSVP to the event, see our evite.


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Bob’s Top Movie Picks About Business: Pt. 2 — Master and Commander: Compassion, Intelligence, and Emotion

The movie Master and Commander (2003) tells the story of Captain Jack Aubrey and his crew on their British man-of-war in pursuit of a French man-of-war during the Napoleonic wars. The entire movie is a fascinating study of character, conduct in difficult situations, and principles of leadership.

 

One subplot follows a young midshipman, Mr. Hollom, who lacks self-confidence and the ability to lead firmly and consistently. The crew does not respect him, and bullies him without secrecy. When Captain Aubrey notices one of the carpenters deliberately run into Hollom in passing without apologizing and saluting, Aubrey has the carpenter whipped and brings Hollom into his quarters to speak with him. The dialogue is as follows*:

Jack: A man pushed past you, without making his obedience, and yet you said nothing. Why?

Hollom: I intended to, sir, but the right words didn’t…

Jack: The right words? He was deliberately insubordinate.

Hollom: I’ve tried to get to know the men, sir, and be friendly, but they’ve taken a set against me. Always whispering when I go past and giving me looks. I’ll set that to rights. I’ll be much tougher on them.

Jack: You don’t make friends with the foremastjacks, lad. They’ll despise you in the end, think you weak. Nor do you need to be a tyrant.

Hollom: No, sir. I’m very sorry, sir.

Jack: You’re, what? 26? 27?

Hollom: I’m 30 next Friday, sir.

Jack: Thirty? You’ve failed to pass for lieutenant twice. I know you have, but you’re not a bad sailor. But you can’t spend your life a midshipman.

Hollom: No, sir. I will try much harder, sir.

Jack: Look, Hollom, it’s leadership they want. Strength. Now, you find that within yourself, and you will earn their respect. Without respect, true discipline goes by the board.

Hollom: Yes, sir. Um… Strength, respect… and discipline, sir.

Jack: Well… it’s an unfortunate business, Hollom. Damned unfortunate.That will be all.

Three Elements to Leading With Compassion

Leading with Compassion Itself

Though he begins authoritatively and almost harshly, Aubrey knew how to approach the situation once he got into the conversation. He was able to gauge from Hollom’s reaction that Hollom needed some guiding principles and he needed to be taught out of compassion, but also needed to be aware that he could do better. Aubrey says, in so many words, that Hollom can either rise to his potential, or find a new vocation, one that would suit him better. By letting Hollom know that he is aware of his situation and capabilities, Aubrey intended to motivate Hollom to succeed in whatever capacity he was best suited, as opposed to putting him down for not succeeding in his current capacity.

Apply This to Business

It is imperative that your “crew”, or staff, know that you are just, aware, and compassionate. If your staff never see your compassionate side, they only know you as a dictator, and therefore will question your ability to lead. Learn to motivate your staff by being aware of their strengths, weaknesses, and their added results and value to your team, and help them to find the best capacity in which they can contribute and succeed. By so doing, you will help to strengthen their confidence and they will learn to accentuate their strengths and improve in their weaknesses.

Leading With Intellect

Captain Aubrey was also intelligent enough to recognize how to handle the situation that could potentially be difficult to handle; Aubrey needed to balance maintaining the standards of excellent leadership while still helping Hollom with his individual needs. He gave punishment where it was due, maintaining his authority with the crew, maintaining his authority with Hollom by beginning the conversation with the standards of leadership he expects, then tending to Hollom’s individual needs.

Apply This to Business

Whatever your situation may be in your business, being aware and compassionate is once again the key to this principle. It is absolutely possible to maintain the standard of excellence and leadership within your business and still cater to individual needs when appropriate. Getting to know your staff on an individual level — their strengths and weaknesses, and how these contribute to their role in your team and your vision — will help you to gauge how to approach situations that require you to be present.

Leading With Emotion

Captain Aubrey used his emotion in a positive way in his conversation with Hollom. He was able to show Hollom his passion for the standards he had established from the beginning, while still demonstrating his deep-seated conviction that humanity deserves opportunities to rise to the occasion. He also used his emotion in an appropriate way when he demonstrated his severity to the crew as he determined a punishment, once again showing his passion for the standards he had established from the beginning.

Apply This to Business

Letting your staff know about your passion for the work you do is important, not only because it helps motivate them, but it also allows you to set the standards of excellency you expect. Appropriately showing your emotion in one-on-one conversations with staff —towards your work and towards the employees themselves — can help them see their potential and motivate them, as mentioned above.

The Rest of the Story

The character Hollom unfortunately ends up committing suicide because he did not believe in himself. At his funeral, one of the crew members opens up to a passage in the Bible, telling Jonah’s story, whose name the crew used to label people as cursed. The captain upholds his legacy of campassion by  closing the book and continuing to say that every man is worthy, a part of the crew, and deserves a chance. He commemorates Hollom and makes sure that his memory is a positive one. This is truly great leadership.

*dialogue taken from Script-o-Rama.com and original movie


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Conversations with Todd: How is ARCHIBUS most commonly used?

Transcript:

Todd: I think most of our clients use it for Space Management and for Building Operations. We’ve also seen it used for Energy Management, Project Management, and I think one of the great strengths of ARCHIBUS is that it’s a really deep well. There’s a lot of stuff you can use it for. Most people start with Space or Facilities Management but there’s a lot of places you can branch out.

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