ARCHIBUS Nexus 2020

RSC will be attending the ARCHIBUS Nexus Conference in Chicago. We are excited to meet up with our clients and business partners, and we invite everyone to attend. Look for us at the conference!

When: April 26 – 29, 2020

Where: Hotel Fairmont, Millenium Park, Chicago, Illinois, USA

Nexus is an amazing opportunity to connect with others in facilities management, develop as a professional, and learn about the upcoming developments in ARCHIBUS software.

Watch a video about how ARCHIBUS Nexus impacts attendees during and after the conference.

Watch a video about the benefits of ARCHIBUS Nexus.

We can’t wait to see you there!


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Adobe Flash Discontinuation Effect in ARCHIBUS

Floorplans and charts in ARCHIBUS 23.1 and earlier won’t display

Due to security issues within Adobe Flash, Adobe announced Flash’s discontinuation, which is scheduled for this year.  Web browsers have been slowly transitioning to html5, which uses the browsers’ own capabilities to display media.

Because of the discontinuation of Adobe Flash, RSC strongly recommends that our clients upgrade to ARCHIBUS 24.1, or, towards the middle of this year, 25.1. Without the upgrade, charts that appear in dashboards and images, such as floorplans, will not be displayed. The images below are examples of some of the media that is currently displayed using Adobe Flash.

What this means for ARCHIBUS Users

Without Flash, any ARCHIBUS version earlier than 23.2 will not be able to display floorplans in certain forms, i.e. the Space Console.

Any version earlier than 24.1 will not be able to display charts, such as line graphs, bar charts, pie, charts etc. that usually appear on dashboards.

ARCHIBUS versions 24.1 and later will use HTML5 floorplan and charting. This relies on browsers’ capabilities–as opposed to a third-party software or plugin–to display charts and images.

Clients have a couple of options

1.

Because Flash won’t officially be discontinued until December 31, 2020, clients may choose to wait to upgrade to ARCHIBUS 25.1, which will be released mid-year of 2020.

2.

If clients wish to bypass the extra step of enabling Adobe Flash every time they use ARCHIBUS, they may upgrade to version 24.1 within the year.


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RSC provides free Knowledge Base for clients

RSC is excited to announce the addition of a new, free resource for our clients, all ARCHIBUS users, and IWMS experts: the RSC Knowledge Base.

The Knowledge Base is a website created with the purpose of providing answers to common questions asked by our clients and to share some of our seasoned and expert knowledge with the world

RSC’s Knowledge Base is a comprehensive resource on IWMS.

We’ve currently split up the site into five categories:

  1. Populating Data in ARCHIBUS
  2. Video Tutorials for ARCHIBUS
  3. AutoCAD Best Practices
  4. Custom Processes Developed by RSC
  5. How-To Guides

RSC has many near-future plans to add topics, resources, videos, and more! We have aspirations to grow this site and provide our clients a comprehensive IWMS resource to enhance your use of your system.

We hope that our clients can find continual help from this site and that it will strengthen their ability to find functionality from their IWMS.


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Gulsen Karaman-Veziroglu ramps up RSC Data Analytics

 Gulsen comes to RSC at a perfect time for the company and is providing many much-needed resources and man-power to the company, allowing for great growth and outreach.

Gulsen Karaman-Veziroglu

July 2019, San Ramon, CA—Recent addition to the RSC team, Gulsen Karaman-Veziroglu, has used her talents to add exponential value to the company’s data analytics. Her extensive knowledge of ARCHIBUS allows her to understand well the IWMS world and help RSC understand better their customers.

Previously employed as ARCHIBUS’s Business Technology Analyst, Gulsen used well-thought strategy and analysis to aid the marketing department to reach their target audience. Gulsen graduated from Northeastern University with an MS in Informatics and from Cambridge College with an MS in Business Management.

Gulsen is excited to be joining the RSC team. “I am glad to be part of the RSC team and truly excited!” she says, “I have the experience and knowledge to contribute to the rapid growth of RSC, and my ability to plan ahead will help facilitate that growth.”

RSC is excited to work with Gulsen!

RSC is an IWMS company that has been consulting with clients to produce workplace solutions for 20 years. RSC is a value-added re-seller of the world-leading application ARCHIBUS.


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Scott Baird, highly experienced programmer, joins the RSC team.

In line with the company’s trend for excellence, RSC welcomes versatile and experienced programmer, Scott Baird, in a time of growth at the company.

June 2019, San Ramon, CA—Scott Baird’s experience is highly welcomed at RSC. The company is in a period of advancement and growth due to staff changes and continual efforts to expand their audience. Scott’s strengths both contribute to this time of growth and support the company during this process. 

Scott Baird
Scott Baird

With a Master of Science in Computer Science from the University of Washington and a Bachelor of Science in Mathematics from MIT, Scott Baird has a long career in the IT field. He has focused on software development and data analytics, filling various management roles for the past 12 years. Most recently, he served as Product Manager for Cyberscience, a business intelligence software company. Prior to that he was Director of  Database Architecture at both Connekt Inc, an interactive TV ad platform, and Delivery Agent, an e-commerce company specializing in the entertainment industry. He was also both a Senior Manager and Director of Software Engineering at Delivery Agent.

Scott is excited to join RSC and for the opportunities that await. He is looking forward to contributing to the technical and client services at RSC.

RSC is grateful for Scott’s expertise and talents!

RSC is an IWMS company that has been consulting with clients to produce workplace solutions for 20 years. RSC is a value-added re-seller of the world-leading application ARCHIBUS.


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ARCHIBUS Cloud

This month, ARCHIBUS-Serraview launched a new software option for clients called ARCHIBUS Cloud. This cloud-based IWMS is meant to allow clients to experience a wide range of ARCHIBUS modules.

The Cloud option is built on a standard, base package of IWMS capabilities, called Foundations. The modules included in this are space management modules along with employee self-service, service management, and asset tracking modules. From there, a range of modules will be available to clients along with a Serraview integration should they so choose. Currently, the modules that are available are Space Management, Building Operations, Asset Management, and Workplace Services, as well as an integration with Serraview Live and Serraview Space Optimizaiton. 

The modules that are available in ARCHIBUS Cloud. More are expected to be developed throughout 2019.

ARCHIBUS-Serraview anticipates that this will be an ideal solution for smaller companies. This could also be an optimal solution for companies that are new to IWMS, so they can discover the powerful capabilities that ARCHIBUS-Serraview has to offer.


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Highlights and Thoughts: ARCHIBUS Nexus 2019

French Quarter, New Orleans

Recently, RSC attended the 2019 ARCHIBUS Nexus Conference in New Orleans. The trip was filled with lots of good food and beautiful accommodations from the Chophouse steakhouse and the InterContinental hotel. The conference week itself was full of catching up with old friends and colleagues and intriguing discussions about the facilities world’s present and future. Below are some of RSC’s favorite highlights from the speakers at the conference.

Where is the facilities world currently?

Dr. Sarel Lavy, from Texas A&M, talked about the current state of the facilities world to demonstrate how using data can drive performance. Lavy had conducted much of his own research concerning how the facilities world is being most utilized and the importance of facilities in today’s economy.

For example, did you know that the global facilities economy circulates $1.1 trillion? Did you also know that 20% of the U.S. GDP is contributed to by the facilities field? This is great news for facilities as we grow and look for future expansion opportunities.

Lavy was also able to narrow down the most important KPI’s in the facilities world—out of almost 200 KPI’s found in literature on the subject— to four main categories:

  • Financial (Cost)
  • Physical (Condition Assessment)
  • Functional (Occupancy / Utilization)
  • Survey (Satisfaction)

Knowing that these four KPI’s are given the most attention helps the facilities world immensely. Measuring performance in general allows facilities managers and IWMS providers to know what clients are looking for in terms of output from their IWMS system, and deliver the best, customized product to companies looking to track assets. In turn, the big data that companies gain from IWMS systems can drive and inform their own strategic decisions in an array of areas.

ARCHIBUS Serraview Merger

Last year in December, ARCHIBUS and the Australia-centered IWMS company, Serraview, merged and are now working on merging products. New products will incorporate ARCHIBUS’s wide range of modules and capabilities with Serraview’s cloud-based, IoT-powered platform. Read more about this in our later article, ARCHIBUS and Serraview Merger, and ARCHIBUS’s article on the subject.

ARCHIBUS Workplace

ARCHIBUS is currently working on a light-weight, responsively designed, quick-responding user interface called ARCHIBUS Workplace. This application will allow employees within a company to find other employees, find work and meeting spaces, and request moves through their phones, tablets, and other devices. This mobility is an exciting step forward for the facilities world.

Sustainability and Resiliency

Another fascinating speaker was Dr. Sarah Slaughter, who talked about making buildings more sustainable. As the president of the Built Environment Coalition, she focused her discussion around two key words: resilience and sustainability. According to the Built Environment Coalition, resilience is “the ability to accommodate changes and disruptions over time and maintain critical functions of all interdependent systems”1 and sustainability is “the improvement of social systems to better provide social justice, economic opportunity, and environmental regeneration”1.

Dr. Slaughter indicated that oftentimes people may perceive sustainability as only possible when a building is first being constructed. This is, in fact, not the case. There are many ways to make a building sustainable once it has been built and established, and there are standards for determining how to do this, like the ISO 55000. Some of the tips Dr. Slaughter gave on how to make a building more sustainable and resilient are:

  • look to data, like weather, to help plan for emergencies.
  • observe traffic and construction data to see how a building may be affected by another project.
  • use routine maintenance as an upgrade opportunity to install sustainable systems.
  • think about how energy can be shared, like partnering with another town or building.

Take-aways

All in all, there are many changes that are happening in the facilities world, both on  global and granular scales. There will be many opportunities in this industry within the coming years for growth and development, which will ultimately change the direction of the facilities world to adapt to the ever-changing tech world.


Sources:

1Built Environment Coalition: What is Sustainability? What is Resilience?


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Bob Stephen’s Top 10 Business Books: #2 “Change Your Questions, Change Your Life”

I reference Marilee Adams’ book Change Your Questions, Change Your Life all the time. It has helped me immensely in my communication in the business world, because I have been able to strengthen my relationships with people.

It’s written in a narrative format, following the story of a man who has been having challenges at work and, because of that, decides that he wants to resign. He is counseled to talk to someone about his challenges before stepping away from the job. His journey and solutions are insightful, as he discovers that there are two different approaches to every situation: judging and learning.

Judger

We as humans beings naturally see things from our perspective. We want to judge situations and events according to how they line up to the world we’ve built for ourselves. Applying a single-viewed approach to any situation can lead to judging it incorrectly and reaching false conclusions, instead of asking questions to better understand why people act the way they do, why a problem was handled a certain way, or why the desired results are not being realized.

How I’ve Applied This Approach

One of my responsibilities outside of work includes participating in a board of members that handles travel and finances for a local organization. The communication style is such that members are constantly pointing their fingers at each other and trying to find  fault with one another for any problems that arise. I eventually decided to resign because the amount of exercise and energy it took for me to stay on the choice chart was overwhelming, and for my own personal growth, I chose to resign because I did not want to fall into the Judger Pit.

Learner

When we discount our tendency to jump to conclusions, and decide instead to ask questions that will help us better understand, some difficult and stressful situations will become experiences that allow us to level with people and strengthen relationships.

How I’ve Applied This Approach

A few years ago, a client of mine needed some help with the application my business provides. I chose a bright, quick employee, that I trusted would get the job done, to call the client and figure out what needed to be done. A few weeks later, my CFO came to me and said that this employee had used company time and money to fly to the client, book a hotel room, and pay for meals. I was confused and felt betrayed, because to my knowledge, the task would only have taken a phone call and a couple of hours.

I decided to apply the asking questions approach, instead of my usual approach that would lead to anger. I called the employee and asked what I hadn’t explained well about the assignment. The employee then recounted to me that he had called the client and realized that the task was not one, but multiple tasks, and that the client had authorized to pay for everything.

I am so glad that I asked instead of just getting angry. I understood the situation much better now, and I could see the logic behind the employees’ choices.

“Switching Lane”: Moving from Judger to Learner

Beginning to process an event as a judger does not mean that you will be limited to viewing things from a single perspective. The “Choice Map” allows us to see that there are different paths we all choose to take when tackling difficult situations. We can choose half-way through an event to see things as a learner.

How I’ve Applied This Approach

I have had many experiences when I think I am explaining something very well, and notice negative reactions, or at least reactions that are contrary to what I expected. I take those opportunities to switch from a judger to a learner and ask questions that will help everyone to feel closer and strengthened. I try to apply this in our Tech and Staff Meetings. I oftentimes will have to ask for clarification and/or other questions so I can understand better and help my staff become more unified.

Learning This Approach Is a Process

We all naturally want to approach events and situations from a judger perspective. Honing the skills necessary to become a learner instead of a judger is a lifelong process. Consistently choosing to change your approach to situations will help with this process, but it is choice.


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Conversations with Bob: Does RSC have a competitive advantage?

Transcript:

Bob: Well, I’m kind of biased because I own the company, but I believe that we’re very very fast, and we’re very, very nimble and we listen, we synthesize, and we deliver the solution that the client has defined. We’re not tied into a cookie-cutter, box approach to facilities management. That’s why, actually, I like ARCHIBUS; because it’s open architecture, I can actually modify this application to deliver it in a way that they’d like it.


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