RSC featured on Archibus blog for Emergency Preparedness solutions for COVID-19

Watch our interview with ARCHIBUS’s Danielle Moore about our health and safety facilities solutions during COVID-19 (coronavirus).

RSC’s CEO, Bob Stephen, was recently interviewed by ARCHIBUS and featured on their blog about the solutions we have used over the years—and are now applying to the COVID-19 pandemic—to keep employees safe and healthy, reduce organizational costs, and track routine cleaning, medical incidents, remote workers, and more. Watch the interview in the video above. We’ve also summarized it below.

How to track COVID-19 in Archibus.

An image of a woman touching her temple as if not feeling well.
How can organizations quickly and effectively COVID-19 related incidents?

Our clients began looking for immediate incident tracking, or the capability for staff to record whether they weren’t feeling well and what they did about it: did they take the day off or were they exhibiting symptoms of coronavirus that required them to work remotely for a while? Once the initial report is made, we leverage Archibus Environmental Health and Safety (EH&S) to record:

  • who else was involved in the incident.
  • did anyone go to the hospital, and if so, who?
  • did the involved person(s) self-impose quarantine, or was it mandated by an organization?
  • were any medical diagnoses made?

What applications are needed prior to tracking through Environmental Health and Safety?

An image of a laptop, tablet, and smartphone side by side on a wooden table.
Some Archibus applications are necessary prior to tracking with Environmental Health and Safety to leverage correct data.

Before we can take a client into tracking health and safety incidents in EH&S, a couple of applications should be in place so the EH&S application can leverage data and make reporting quicker and easier than it’s ever been. Archibus Space Inventory and Performance and Archibus Personnel and Occupancy hold this essential data:

  • up-to-date floorplans.
  • accurate employee locations.
  • regular data synchronization process (mainly with HR system).
  • room category and type.

Having this data allows maintenance teams to know instantaneously where to go to disinfect or clean a location and contain a health and safety incident. In order to put this information on a work order, work request, or maintenance ticket, and automatically route these to a craftsperson, organizations should have the Archibus Building Operations application.

To determine the condition of a room, building, site, or campus, organizations should use Archibus Commissioning. This application allows users to record whether sites are safe, and, if not, why or how. Is the building defective? Does it need maintenance work? Does new construction need to happen?

Mobile devices and individual contributors in Archibus.

Archibus is fully responsive to enable users with mobile devices, tablets, and handhelds to record data and update the system instantly. These personnel are called individual contributors, and are essential if quick and accurate updates are the goal of an organization.

An image of a hand using a stylus to work a tablet.
Individual contributors can use mobile devices with Archibus to instantly update essential information.

Archibus reporting, metrics, and charts for the middle manager, and C-and V-level executives.

One of the main strengths of Archibus is the ability to report on data. Middle managers can generate monthly, yearly, or quarterly, reports. These reports can also be viewed in the form of metrics. These metrics can help an organization determine how many COVID-related incidents have occurred, as well as how many total incidents. Charts can also be made from reported data: bar charts, line charts, pie charts, and any other visual representation that will make strategic IWMS data digestible.

These reports, when delivered to the C- and V-level decision makers of an organization, can speak for themselves on the effectiveness of IWMS. Reports help guide and inform strategic decisions such as:

  • cost-saving measures.
  • space planning.
  • move management decisions.
  • incident response protocol.
  • routine maintenance and cleaning measures.

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How ARCHIBUS can track and contain Coronavirus (COVID-19) incidents through Environmental Health and Safety

Everyone has been hearing about the coronavirus (COVID-19) pandemic these past few weeks in the media, at work, and almost everywhere public. Many organizations are taking important health and safety measures in the workplace to prevent any contact with the virus. Some daily workplace safety tips that employees have been encouraged to follow are:

  • work from home.
  • wash hands frequently.
  • limit physical contact with others.
  • use hand sanitizer after coming in contact with others.

With the potential for the coronavirus to spread and affect large numbers of people, RSC offers a way, through ARCHIBUS, to track and contain health and safety incidents. You and your organization can promote health and safety practices in the workplace by providing a forum through which to create and follow a safety improvement plan. This forum is ARCHIBUS’s Environmental and Risk Management domain, which contains the Environmental Health and Safety (EH&S) module. This module is designed with the intent of promoting health and safety measures and practices in the workplace.

A screenshot of the redline feature in ARCHIBUS Environmental Health and Safety with a video symbol to indicate that it is linked to a video tutorial.
Watch a video on how ARCHIBUS Environmental Health and Safety can help your organization isolate, track, and respond to health and safety incidents during the coronavirus.

What is Environmental Health and Safety? Which features can help my organization?

The EH&S module provides facilities professionals with the ability to track workplace incidents, create work requests around incidents, alert employees to precautionary measures being practiced by their organization, and report to any regulatory organizations that need to be notified.

One of ARCHIBUS’s core strengths is that it is designed with inter-connectivity in mind. Inputting data in the initial “Report an Incident” feature within ARCHIBUS EH&S will lead the user to more detailed views and actions, like automatically filling out OSHA forms, generating a service request ticket, or updating the medical monitoring status for an employee. In this way, your organization can put an emphasis on workplace safety and safety management, keeping employees healthy and at ease.

Report an Incident

Show the importance of health and safety in the workplace, and report general details of a health or safety incident. Track the date, where it took place, and who was involved: this can include employees and non-employees, such as delivery people, visitors, animals, etc. Users can also identify the incident category. Categories can be as general or specific as your organization chooses; for this example, we used the “coronavirus” incident type, which is quite specific. Users can also provide an incident description, such as “showing signs of the coronavirus”, or “diagnosed with the coronavirus”.

The report form is simple and straight-forward and is intended to lead users into more detailed actions in the module, mostly under the “Track Incident” feature.

A screenshot of the Report an Incident form in ARCHIBUS Environmental Health and Safety.
ARCHIBUS Environmental Health and Safety “Report an incident” form. Associate employees and non-employees, locations, date, and incident type.

Track Incidents

The “Track Incident” feature uses the general information from the “Report an Incident” form to take the report to a greater level of detail through various views. It also allows users to take important action within their organization’s workplace safety management plan. Some particularly useful actions are:

  • viewing incident details initially entered in the report.
  • redlining the location of the incident.
  • generating a service request.
  • entering any medical responses to the incident.
  • filling out and attaching documents associated with the incident, such as OSHA forms.

This is an especially useful feature for managers who will be overseeing incident responses, preventive measures, and aftermath procedures.

Incident Details

This displays the initial details of the incident from the incident report.

A screenshot of the Incident Details view in ARCHIBUS Environmental Health and Safety.
View the initial incident details that were entered in the incident report in ARCHIBUS Environmental Health and Safety.

Site Information

See where the incident took place, and, if necessary, indicate the location with a redline on your organization’s drawings so others, such as craftspeople, janitorial staff, managers, and employees, can view its location. Users may submit the redlined drawing as an incident document so it appears with other attached documents. Follow environmental health and safety guidelines by maintaining clean facilities that are up to standards.

A screenshot of the redlining capabilities  in ARCHIBUS Environmental Health and Safety.
ARCHIBUS Environmental Health and Safety allows facilities professionals to redline on their organization’s drawings where the incident took place so craftspeople, janitors, and other employees are aware and can properly execute their roles.

Medical Information

Enter and track any medical information, such as whether anyone was admitted to the emergency room or hospital, which facility they went to, who their attending physician was, and any medical results, such as full recovery, still recovering, or death. Further medical monitoring is possible under “Incident Response”.

A screenshot of the Medical Information feature in ARCHIBUS Environmental Health and Safety.
Input any important medical information related to the incident in ARCHIBUS Environmental Health and Safety, such as whether the associated person(s) went to the hospital or emergency room, which medical facility they went to, and who was the attending physician.

Incident Response

Located under “Track Incidents”, “Incident Response” is an essential step in the incident reporting process. From this view, several important actions can be taken, such as generating a service request ticket, additional medical monitoring, and assigning work restrictions. This is arguably one of the most important features in ARCHIBUS Environmental Health and Safety.

Maintenance Requests and Tickets

An essential step in any hazard management program is maintaining clean and regulated facilities. From the incident response view, users can generate a service or maintenance request ticket that automatically associates itself with the location and incident category/type entered in the incident report.

A screenshot of the Generate Service Request option in Incident Response in ARCHIBUS Environmental Health and Safety.
Generate a service request from the location information already input in the “Report an Incident” form in ARCHIBUS Environmental Health and Safety.
A screenshot of a generated service request, leveraging location data, in ARCHIBUS Environmental Health and Safety.
Create a Service Request in ARCHIBUS Environmental Health and Safety.

Medical Monitoring

Additional medical monitoring in EH&S can promote safety awareness and lets users input and track how long someone will be monitored, assigns a tracking number, and update the status of the individual or any test results that may be pending.

A screenshot of the Medical Monitoring view in ARCHIBUS Environmental Health and Safety.
Assign a time period to and regularly update a medical monitoring status in ARCHIBUS Environmental Health and Safety.

Work Restrictions

 

Assign special work restrictions to individuals, such as “working from home” in the case of the coronavirus. Set a time period for the restriction, track how many workdays were lost, and determine whether the restriction is temporary or permanent. Help everyone how to improve safety awareness in the workplace.

A screenshot of the Work Restrictions feature under Incident Response in ARCHIBUS Environmental Health and Safety.
Record and apply any temporary or permanent work restrictions to employees associated with the incident in ARCHIBUS Environmental Health and Safety.

Employee Training

Assign a training program to an employee or employees to strengthen your organization’s workplace safety program. In the case of the coronavirus, users may wish to assign an employee a hand-washing class, a hygienic-practices-while-sick class, or provide a program to teach people best practices to prevent to sickness. Record when the training was completed. Help employees learn how to create a safe and healthy workplace.

A screenshot of the Employee Training feature under Incident Response in ARCHIBUS Environmental Health and Safety.
Assign a training program or class to employees and record when the program was completed in ARCHIBUS Environmental Health and Safety.

Metrics

Create metrics that will appear on your Environmental Health and Safety dashboard around any statistics or data your organization desires to track. Show, with real data, the importance of health and safety in the workplace. This could be days of work lost, employees who are working from home, how many cases of the coronavirus have occurred within the organization, and much more. Help decision makers learn how to improve health and safety performance by creating alerts that will send out emails or notifications to key people or the entire organization. Metrics and alerts are completely customizable to each organization.

Incidents Map

View a global portfolio on an interactive map of where and how many times incidents of the same type have occurred.

A screenshot of the world map view in ARCHIBUS Environmental Health and Safety.
Track the global occurrence of incidents with a map view in ARCHIBUS Environmental Health and Safety.

Incidents Log and Pre-formatted OSHA Reports

Under the Incidents Log, users can leverage the data already entered for an incident to automatically fill in an OSHA report form, utilizing the role of the government in industrial safety.

A screenshot of an automatically filled OSHA report in ARCHIBUS Environmental Health and Safety.
Generate automatically filled OSHA reports from the data previously entered in an incident report in ARCHIBUS Environmental Health and Safety.

RSC has seen great success from our clients using this module, and we hope that your organization, too, can discover how to improve health and safety in the workplace by leveraging the powerful features in the ARCHIBUS Environmental Health & Safety module. If you have more questions, we are available to demo the software. Contact us to find out more about the EH&S module, find ideas to promote safety in the workplace, and bring your organization’s work environment to full health!


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What Reports are Required of an IWMS System?

The reports in an IWMS system are mostly used to make strategic decisions. Utilization of space is one of the more common reasons to invest in an IWMS.

When I was helping a  tech company sell their real estate to another company they told me that the numbers the IWMS system was producing did not line up with the numbers that the real estate company was producing. They told me that I had a couple of hours to figure out why. I found out the real estate company had excluded the vertical penetration of the building. I stayed late and walked all eight buildings with the real estate representative and proved all of my numbers. This resulted in a $30 million increase of the sale of the buildings. This made my job worth the work.So who are the people that are going to read these reports and learn from them? There are four basic audiences that I break it down into.

1) V and C level

These are CEOs, CFOs, CIOs, and all other chief executives and vice presidents. This group is looking for summarized data sheets packed full of numbers that will help them make strategic decisions. They are looking for anomalies so they can dig down and ask questions and figure out why the anomaly exists.

2) Managers/Directors

These people help to drive and accomplish the decisions made by the chief executives and vice presidents. The reports that are tailored for this level are similar to the V and C level, but are more detailed. This allows them to get to the depths of an anomaly and make decisions.

3) Individual Contributor

This level manages the raw data that provides the analysis for the company. They need very granulated reports that allow them to input and modify data for the two previous levels.

4) Staff at Large

The data for this level has basic information like locations of conference rooms, how to submit a work request, how to change the temperature, where are the hotel spaces in every building, etc. These reports allow all staff to search the IWMS system and then schedule or request what they need.

 

IWMS reporting at all four of these levels makes for a very strong system. The reports used and produced by the IWMS system justify the expense of the system. While they are not the most expensive systems that exist, they are not the least expensive, either. Sometimes these systems are reduced or removed in order to save money for the company. Without the reports produced directly form the IWMS system, it can take longer to see that there actually are results coming from using the IWMS.

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