Conversations with Bob: What to Consider When Selecting an IWMS

Transcript:

Bob: One of my first speak to’s is I have a pie chart that talks about the implementation of technology. When we’re asked to go in and demonstrate an IWMS system, the client says, “Let us see the technology. We want it to go live. We want to touch it. We want to feel it.” Over the 20 years that I have been consulting in this area, I’ve come to realize that the company is focusing on the technology, and they’re almost ignoring the two larger components of technology installation, which are the business process and the relationship arena. What I mean by that is I can look at a technology: an iphone app, or an IWMS system on a laptop or a tablet and I can see that yes, it is a work order, or yes it does a lease management, yes I can track space. What the company is not asking is, “Does the workflow process in an IWMS system match our business process?” So, for example, if you have a work order system that requires a dispatcher to review it before they actually assign it, then from the assignment to have an estimate, then an approvement, then to send it to the shop lead who assigns it to the crafts person to go complete the work, then the dispatcher reviews it again, and then it goes back to finance – if that’s your work flow, but the IWMS system you’re looking at is very simplified and it only does work order to craftsperson to completion, then that’s a disconnect, and you may be spending a lot of money on an application that doesn’t meet your business process. On the converse side of that, if you have an IWMS system which is showing you all these things and you’re not doing one of those steps, you go, “Well, that’s a good idea, we never thought about that.” The IWMS system could bring a business process to light that may help you make strategic decisions. Going back to your original question, why did we choose ARCHIBUS? ARCHIBUS has the ability to make it as simple as “request, crafts person, complete” or as complicated as “request, review, dispatch, estimate, approve, shoplead, workteam, craftsperson, complete, close, financial”, and anything in between, because of its flexibility. The business process is huge, and how to accomplish things. Can the system mold to your business process, or do you have to mold to the software? Hopefully you don’t have to mold to the software. The one that’s almost more important than that is the relationship arena. The relationship arena is very real. Some people may consider it a negative thing, I don’t. It’s actually a very positive thing. If I’m trying to get an HR system load, in other words, if I’m trying to get the employees from HR, and HR goes, “Why would I want to give you that data? I don’t want to give you how much people make and what their W- 2 exemptions are and their social security number.” We would say, “Well we’re not asking for that. All we need is employee information, employee’s first name, last name, employee ID number, perhaps their phone number and where they work.” They’re going to go, “Why would I create extra work for myself?” So we have to then have a relationship where there are two departments going, “Well, look, if you give us employee data we can give you back on a real time, where these people actually work.” So if you help us, we can help you. That takes a champion, as we talked about in one of our articles. It takes a champion to work through those two departments to get that connection. That’s called relationship arena. Or, let’s say that the finance department doesn’t get along very well with the corporate real estate for some reason. There needs to be a champion there to help see the benefit on both sides.

 

I consider the business process 40% of the implementation,
and the relationship arena 40%. Technology is really only 20%. We can probably install an IWMS system, if everything went well, in only four hours. The real reason it takes several weeks, or a month, is we have IT involved, they have to make sure it fits their structure, we have to make sure that all the security measures are in place, it just takes a lot of “make sure everybody’s got everything in a line”.

Like what you read? Subscribe to the blog and follow us on Twitter, Facebook, and Linkedin to keep up to date with the latest news from RSC, LLC.
Thoughts? Questions? Comment below and let us know what you think! We’d love to hear your insights.

ARCHIBUS Applications: Green Building

The goal of the Green Building Application is to achieve carbon footprint and environmental sustainability certification goals for individual buildings or across an entire portfolio.

Benefits

  • Delivers an information framework to help reduce overall carbon footprint
  • Facilitates compliance with internal or external reporting requirements
  • Streamlines the computation and comparison of greenhouse gas emissions for all buildings in a portfolio and tracks changes over time
  • Tracks progress, evaluates payback, and identifies best practices to simplify sustainability certification and requalification initiatives

Compare emissions by building, scope, and year at a glance, and drill down to emission scope detail to identify key drivers and areas for improvement.

Managers are increasingly being tasked with achieving carbon footprint goals and managing environmental sustainability certification scores for individual buildings or across their entire portfolio. ARCHIBUS Green Building aids those managers by delivering a highly versatile and robust Web-based platform to provide the information framework for reducing greenhouse gas emissions, and managing the environmental sustainability certification and recertification process. The application helps guide users through the processes of defining environmental criteria and protocols, collecting portfolio data, and evaluating results to help make informed and cost-effective decisions to achieve sustainability goals.

*Information for this article provided by ARCHIBUS*

 


Like what you read? Subscribe to the blog and follow us on Twitter, Facebook, and Linkedin to keep up to date with the latest news from RSC, LLC.
Thoughts? Questions? Comment below and let us know what you think! We’d love to hear your insights.

What Reports are Required of an IWMS System?

The reports in an IWMS system are mostly used to make strategic decisions. Utilization of space is one of the more common reasons to invest in an IWMS.

When I was helping a  tech company sell their real estate to another company they told me that the numbers the IWMS system was producing did not line up with the numbers that the real estate company was producing. They told me that I had a couple of hours to figure out why. I found out the real estate company had excluded the vertical penetration of the building. I stayed late and walked all eight buildings with the real estate representative and proved all of my numbers. This resulted in a $30 million increase of the sale of the buildings. This made my job worth the work.So who are the people that are going to read these reports and learn from them? There are four basic audiences that I break it down into.

1) V and C level

These are CEOs, CFOs, CIOs, and all other chief executives and vice presidents. This group is looking for summarized data sheets packed full of numbers that will help them make strategic decisions. They are looking for anomalies so they can dig down and ask questions and figure out why the anomaly exists.

2) Managers/Directors

These people help to drive and accomplish the decisions made by the chief executives and vice presidents. The reports that are tailored for this level are similar to the V and C level, but are more detailed. This allows them to get to the depths of an anomaly and make decisions.

3) Individual Contributor

This level manages the raw data that provides the analysis for the company. They need very granulated reports that allow them to input and modify data for the two previous levels.

4) Staff at Large

The data for this level has basic information like locations of conference rooms, how to submit a work request, how to change the temperature, where are the hotel spaces in every building, etc. These reports allow all staff to search the IWMS system and then schedule or request what they need.

 

IWMS reporting at all four of these levels makes for a very strong system. The reports used and produced by the IWMS system justify the expense of the system. While they are not the most expensive systems that exist, they are not the least expensive, either. Sometimes these systems are reduced or removed in order to save money for the company. Without the reports produced directly form the IWMS system, it can take longer to see that there actually are results coming from using the IWMS.

Like what you read? Subscribe to the blog and follow us on Twitter, Facebook, and Linkedin to keep up to date with the latest news from RSC, LLC.
Thoughts? Questions? Comment below and let us know what you think! We’d love to hear your insights.

Conversations with Todd: KPIs delivered with energy management

 
Transcript:
 

Bob: Can you name some KPIs that they got out of this?

 

Todd: We talked a little bit about the average building usage of energy per square foot as one of the KPIs. Another one is just straight usage. Often a department will come in and say, “How much usage did we have in this area of the county in the last year?” and they’re able to answer that question pretty quickly now.

Like what you read? Subscribe to the blog and follow us on Twitter, Facebook, and Linkedin to keep up to date with the latest news from RSC, LLC.
Thoughts? Questions? Comment below and let us know what you think! We’d love to hear your insights.