Conversations with Bob: How RSC got started

Megan: Why and how did you get started on your own as Robert Stephen Consulting?
Bob: One of the fascinating things is when I was working for this architectural firm, I was placed on site for this large tech company in the Silicon Valley and after a while it became apparent that they wanted to bring me on. I wasn’t really interested in that. I wanted to stay as a consultant, and so they asked me if I would consult with them. I agreed, although they wanted me five days I said I wanted four because if I was going to do this I wanted to market and get other clients. So I went four days a week, Monday through Thursday, and then Friday I went out and marketed. Within a year we had four or five clients and two staff. That was back in 2000.
Megan: That’s exciting! How far have you grown since then?
Bob: We are fifteen and a half years. February will be sixteen years for us. We have 18 staff now. We have about 50 clients. We break them up into multiple sectors. We have high tech companies, which is what we are known for. We develop very quickly and very accurately. But we also have medical, government and entertainment. Those are the four categories.

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ARCHIBUS Applications: Space Inventory & Performance

Evaluate and plan space usage to maximize efficiency and decrease total occupancy costs.

Benefits

  • Delivers flexible, self-service reporting for effective space allocation and cost control.
  • Improves evaluation of building performance and enables accurate benchmarking.
  • Enhances design/planning capabilities to use space more efficiently.
  • Helps achieve business results with ARCHIBUS Quick-Start, a productivity aid which includes tutorial videos and “How To” instructions.
  • Increases productivity with ARCHIBUS All-in-One Home Page with quick access to 80% of tasks.
Use the single view, easy to use space console or mobile interface to manage space assignments to departments and employees, plan for future space needs, and report on portfolio-wide space utilization.

Knowing how much space an entity has, and how efficiently it is being used, is essential for managing the organization’s Total Cost of Occupancy. To expedite self-service access to space inventory and usage reports for decision support, ARCHIBUS Space Inventory & Performance provides an integrated Webbased solution for viewing and managing an organization’s different types of space (such as departmental boundaries/rooms/common areas, vertical penetrations, service areas, and more) to ensure optimal space allocation. With this application, managers can plan for greater space efficiency by co-locating departments and identifying opportunities for consolidation.

*All information was provided courtesy of ARCHIBUS

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Conversations with Todd: Key Management and CMMS

Bob: You talk about needing approval in several levels. Does it connect any of the work order system to be able to get those approvals or is it separate? How does it work?

Todd: The approvals happen entirely through the key control system that we have implemented for them. One of the things that does happen is that keys are a physical asset just like anything else and if you’re out of keys you usually have to generate a work order to produce more. That is one of things that the key control system does in talking to the rest of ARCHIBUS. When key volume is low and the system can see that there is a request for those keys coming it will generate a work order to build more of those keys.

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ARCHIBUS Applications: Commissioning

Collect, coordinate and share building information to identify and correct design/build issues prior to occupancy

Benefits

  • Streamlines the verification process that a facility and its systems meet the as-designed specifications and owner requirements.
  • Provides the mechanism to identify and correct problems early in the design/build process.
  • Reduces costs associated with post-occupancy troubleshooting, claims, and corrective work.
  • Optimizes downstream building performance by providing the tools to support continuous improvement in energy and operational cost savings.
ARCHIBUS Commissioning helps ensure smooth deployment of complex building systems and maintenance practices, resulting in fewer start-up issues and maintenance errors/omissions.

 

Building owners are often hindered by the lack of effective and efficient communication during the design, construction and commissioning stages, resulting in unnecessary costs and operational inefficiencies. The ARCHIBUS Commissioning application helps solve this problem by capturing and coordinating graphic and non-graphic data – including Building Information Modeling (BIM), as-builts, shop drawings, maintenance manuals, space, and equipment information – in one central repository. The application makes all data elements searchable and accessible for viewing using a Web browser or a mobile device. And the application correlates all the information to confirm a facility and its systems meet the as-designed specifications. ARCHIBUS Commissioning also helps lower the costs associated with claims and corrective actions, as well as optimize downstream building system performance.


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Conversations with Bob: What is the limit to tracking in an IWMS system?

Transcript:
Matt: IWMS systems seem to come with an infinite potential to track things. How and where do you draw the line for what to track?

 

Bob: That is an excellent question. An IWMS system comes with twenty,  thirty, forty, even fifty things that you could track. We can track everything from pencils to people, desks, furniture, jacks, lights, leases, hazardous materials. I prefer to start very simply with a client with either space management or asset tracking. We start by doing that one thing and doing it well within a two to three month period. Once that success is done, then we can do the next thing and the next and the next. Where do we draw the line? I don’t think we should draw a line. It can be infinite. We have a client that does everything except for lease management in ARCHIBUS. They do it very well.

 

However, a limiting factor may be the number of resources required to keep the data up. If I were to make sure that the IWMS system is appropriately sized, then I would make sure that we deliver the activities that they want to track in a report. For example, the billing operations module can track anything from parts, tools, craftsperson’s hours and their costs, to outside vendor’s costs.  Many of our clients don’t need that. What they want to do is track the request that has been given, how long it took to complete, and how many resources it took. We draw the line at their resources.

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Friday Training

Did you know RSC does FREE 30-minute virtual trainings every Friday?

Each week one of our talented staff members prepares an exclusive training on a variety of topics just for our clients. Some of topics include: Reports, System Administration, Space Management, MicroView, Applications, Workplace Services, and many more!

Join us this Friday, and every Friday for an amazing and free 30 minute training. If you would like to receive updates and other information about our future trainings subscribe to our mailing list!


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ARCHIBUS APPLICATIONS: Condition Assessment

Track and effectively manage deferred maintenance liabilities to mitigate risk and enable a closed loop process in taking corrective actions.

Benefits

  • Mitigates risk by prioritizing problems for correction, based on objective measures and organizational needs.
  • Enables proactive identification of deficiencies to extend asset service life.
  • Demonstrates how costs are associated with corrective measures to justify budgets.
  • Reduces administrative cost by establishing a closed loop assessment and resolution process costs.
Track conditions in the field, identify high-priority items at a glance, and drill down to detailed information for taking immediate corrective action.

Could you justify increased deferred maintenance and capital renewal spending based on static, and possibly outdated information? Web-based ARCHIBUS Condition Assessment provides an objective, dynamic process for evaluating physical assets to help substantiate corrective action, based on risk mitigation and operational priorities. Using Condition Assessment’s accurate, timely repository can help increase asset service life, minimize costly downtime, reduce administrative expense, and streamline capital planning and budgeting processes. Successful deployment could deliver improved Facility Condition Indices at a lower total cost of occupancy.

*content and images provided courtesy the ARCHIBUS website

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Conversations with Todd: Challenges in energy management

Bob: What were some of the challenges in implementing the energy management module?

Todd: They enter the bills that represent the basis of utility data in another system. We had to build an interface to bring that information across and the granularity wasn’t quite the same. We had to solve some questions about how we were going to represent these things in our ARCHIBUS terms.


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