10 Keys to a Successful IWMS Integration: Pt. 8, Working in the Relationship Arena

This week we are excited to bring you Part 8 of our 10-Part series on successfully implementing an IWMS.  In this article we will discuss how to maintain a healthy relationship arena.

 

In any situation that requires collaboration, tense relationships may exist between any given parties involved. An IWMS system may span many, if not all, departments in a company, and those installing the IWMS must work with and get permission from many department heads. If the relationship arena between departments in a company is not healthy, the IWMS installation can be slowed down, inefficient, or stopped completely.

What is the Relationship Arena?

The relationship arena is a term we use at RSC to refer to the teamwork between departments in any given company and/or between the company and the third party installing the IWMS. Ineffectual teamwork within the relationship arena may lead to a slower IWMS installation. For an IWMS to be installed as quickly and efficiently as possible, quick and efficient communication and collaboration needs to happen. This will be hindered if the relationship arena is not healthy and functioning, or in other words, if there is a breakdown in teamwork because of strained relationships between departments.

How To Maintain a Healthy Relationship Arena

In earlier posts, we talked about the irreplaceable value of an Internal Champion. For a more defined role of an Internal Champion, please see article 1 of this series.

As discussed above, two key elements of teamwork are communication and collaboration; the Internal Champion will be able to shine, not only because of his/her ability to communicate in the vernacular of many departments, but also because of his/her ability to collaborate with different individuals. If the Internal Champion can help with effective inter-departmental teamwork, the IWMS installation process can be moved forward with minimal to no inefficiencies.

Even if a relationship arena is not functioning at its best when the third party arrives to install the IWMS, the Internal Champion should be able to help facilitate the installation because of his/her leadership skills and willingness to cooperate, creating an environment of teamwork, building a positive relationship arena.

The key role of the Internal Champion here is mediation — not only does working within a relationship arena require strong communication skills, but the ability to help others when a problem arises. This latter ability can look like helping two team members solve a disagreement, protecting a company from aggressive, third-party sales, negotiating between departments, etc.

The Result of Having a Healthy Relationship Arena

Together, with the support of the Internal Champion, as well as the roles that each team member play, the companies involved in installing the IWMS can create a synergy and unity based on compromise and understanding that will move the installation along smoothly.

Once good teamwork is established, the tasks that need to happen to install the IWMS can be completed as efficiently as possible. Consequentially, your IWMS will operate as you need it to because no important piece of information will have been lost in the process of working as a team.


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