10 Keys to a Successful IWMS Integration: Pt. 10 — Automation

This week we are proud to bring you our final segment of our 10-Part series on successfully implementing an IWMS.  In this article we will discuss transitioning from a “Crystal Ball Mindset” to a “Successful Garden” approach.

An IWMS system is only as good as the data that is being fed into it. I have had experiences with clients when, after we have installed an IWMS system, they have come back to us and asked why they are not receiving the data in the reports that they want. We will go back and find out that no one has input data into the system, which is why there is no data, or incorrect data, in the reports.

IWMS Systems aren’t crystal balls, they’re a garden.

IWMS Systems and gardens work in a similar way. If you want to eat watermelon this fall, you’re going to have to plant and cultivate watermelon this spring and summer.

Similarly, if you want to understand your occupancy and vacancy, you’re going to have to synchronize employee data, walk the floors from time to time, and update data and reports for strategic planning. It’s the same thing with asset tracking, building operations, and lease management.  The system has to be carefully cultivated to be able to get the answers back in due time.

Solving problems is still possible.

All of this being said, an IWMS System is still the best way to get the data and information needed. It will help solve every problem that is present.

However, it’s not a crystal ball; it will only generate data if data is being regularly fed into it. The business process and the resources required to provide that information are very important. Once the reports are produced from the IWMS systems, the information that provided will help you continue to make strategic decisions when planning how to use and manage your space

There are 9 essential things that are needed to make your IWMS Systems garden grow.

 

  1. Have and Internal Champion
  2. Appropriate IT Department collaboration
  3. Define ownership
  4. Defined standards
  5. Understand your business process
  6. Pace yourself
  7. Exercise proper resourcing
  8. Turn chaos into communication
  9. Have accessible tools
  10. Input correct and correlated data

Keep it simple and straightforward.

Extending the garden metaphor even further when talking about IWMS systems, if you want to be able to tell what you’re growing, you’re going to have to label everything and not mix seeds.

If you want better data, keep it simple. Use the proper resources to input valid data to reap labeled, precise results.

IWMS Systems, while not a crystal ball, can still get you the answers you need – provided that they are fed the right data.


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10 Keys to a Successful IWMS Integration: Pt. 9 — Accessibility

This week we are proud to bring you Part 9 of our 10-Part series on successfully implementing an IWMS.  In this article we will discuss accessibility.

In any industry, there are certain tools that are considered industry staples because of how efficiently they allow one to accomplish tasks. Part of this efficiency is because of how accessible the tools and information needed are. In the IWMS arena, this is certainly true. In this article, I would like to discuss, not the applications themselves, but the types of applications that are available, and their advantages.

When my wife and I were first married, we would take many camping trips. I noticed that she would use a Swiss Army knife when she was cooking, and it served its purpose well. I asked her why she didn’t just use the knife at all times, not only while we were camping. It would be a cost effective solution and simple to maintain and clean. She answered my question by saying that the utensils she had in the kitchen, while many, were useful because they each had their own purpose and were constructed specifically for their individual jobs. She also was able to accomplish more because she had everything she needed right there in the kitchen, locally, whenever she needed it; the tools were accessible. So, while the Swiss Army knife was useful when she was away from the kitchen, the utensils she had at home were more effective and, in the long run, more efficient.

Server Applications vs. Web Applications

Professionals in any field will have a similar response to that of my wife’s when talking about web applications versus server applications. The applications that are on premise have been designed to give users all the tools needed to complete a job, no matter how finite that job may be. Web applications, while useful and quick to access, may not always have the exact tools needed, or may require users to find a round – about solution to complete a task. Both types of applications, however, have their advantages and purposes. We’ve created a useful graphic that highlights the main differences.

Finding What’s Right for You

Experienced professionals will prefer on-premise applications to complete the brunt of their work, but cloud applications can be useful for quick fixes or remote work. The determining factor here has everything to do with accessibility.


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10 Keys to a Successful IWMS Integration: Pt. 8, Working in the Relationship Arena

This week we are excited to bring you Part 8 of our 10-Part series on successfully implementing an IWMS.  In this article we will discuss how to maintain a healthy relationship arena.

 

In any situation that requires collaboration, tense relationships may exist between any given parties involved. An IWMS system may span many, if not all, departments in a company, and those installing the IWMS must work with and get permission from many department heads. If the relationship arena between departments in a company is not healthy, the IWMS installation can be slowed down, inefficient, or stopped completely.

What is the Relationship Arena?

The relationship arena is a term we use at RSC to refer to the teamwork between departments in any given company and/or between the company and the third party installing the IWMS. Ineffectual teamwork within the relationship arena may lead to a slower IWMS installation. For an IWMS to be installed as quickly and efficiently as possible, quick and efficient communication and collaboration needs to happen. This will be hindered if the relationship arena is not healthy and functioning, or in other words, if there is a breakdown in teamwork because of strained relationships between departments.

How To Maintain a Healthy Relationship Arena

In earlier posts, we talked about the irreplaceable value of an Internal Champion. For a more defined role of an Internal Champion, please see article 1 of this series.

As discussed above, two key elements of teamwork are communication and collaboration; the Internal Champion will be able to shine, not only because of his/her ability to communicate in the vernacular of many departments, but also because of his/her ability to collaborate with different individuals. If the Internal Champion can help with effective inter-departmental teamwork, the IWMS installation process can be moved forward with minimal to no inefficiencies.

Even if a relationship arena is not functioning at its best when the third party arrives to install the IWMS, the Internal Champion should be able to help facilitate the installation because of his/her leadership skills and willingness to cooperate, creating an environment of teamwork, building a positive relationship arena.

The key role of the Internal Champion here is mediation — not only does working within a relationship arena require strong communication skills, but the ability to help others when a problem arises. This latter ability can look like helping two team members solve a disagreement, protecting a company from aggressive, third-party sales, negotiating between departments, etc.

The Result of Having a Healthy Relationship Arena

Together, with the support of the Internal Champion, as well as the roles that each team member play, the companies involved in installing the IWMS can create a synergy and unity based on compromise and understanding that will move the installation along smoothly.

Once good teamwork is established, the tasks that need to happen to install the IWMS can be completed as efficiently as possible. Consequentially, your IWMS will operate as you need it to because no important piece of information will have been lost in the process of working as a team.


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10 Keys To A Successful IWMS Integration: PT. 7 — Proper Resourcing

This week we are proud to bring you Part 7 of our 10-Part series on successfully implementing an IWMS.  In this article we will discuss the importance of Properly Resourcing your IWMS and Facilities Department in an IWMS Integration.

In order to produce a plentiful harvest, a farmer must prepare his land, plant good seeds, fertilize, water, and weed the land. It is utterly impossible for plants to grow if they are not adequately taken care of.  The same can be said of business. If one does not put the adequate time, energy, and money into every aspect and department of their business it cannot succeed. Simply put: you reap what you sow.

Shoestring budgets will always fail

There is a fallacy that plagues many companies. It is this: any facility or department can operate on a shoestring budget. This is false.  In fact, it is extremely detrimental for a company and may end up costing you tens of thousands to millions of dollars.

The fact is, when any vital department, like Facilities Management, is not given enough money, people, resources, or time to accomplish their tasks or goals they are being set up for failure. Sure, it may be possible to operate under these circumstances for a while, but not without huge negative consequences. You will soon find your employees are less productive and overworked with extremely low morale.  Instead of the problem solving and innovative Facilities Team you hired, you’ll find your team is rushed and overexerted by constantly putting out figurative fires. With your “harvest” in mind, you must plan out what exactly it will take to reap all that you need, and provide all the resources it will take to successfully achieve your goals.

In this case, if you’re not appropriately investing in your Facilities and IWMS Software systems, you are going to reap failure, and it will cost you dearly.

Bringing in an IWMS

The best way to combat being under resourced is to bring in an IWMS. At first, The facilities department may be apprehensive that the system will create more stress for their already overtaxed resources. However, the benefits of an IWMS are clear once the system is in place.

One of the greatest benefits of an IWMS to any department is that it shows, in real time, with statistical and measurable proof, when any given department is under resourced. It outlines what can and will happen if the appropriate changes are not made.

In other words, an IWMS will identify why your team is overtaxed and how the issue can be fixed.

Remedying the Cost of Under-Resourced Departments

Once the company understands why it is vital that the Facilities department is properly resourced, changes will be made. That being said, it is imperative you put proper resources into maintaining the IWMS as well. When an IWMS is not adequately resourced, the data provided might be inaccurate. In order for an IWMS to produce valuable data, it must be kept current.

Remember, you reap what you sow.  If there are not enough people to input accurate up-to-date data, the reports generated by the system will be worthless.

At RSC we have seen first-hand, the benefits that come when companies properly resource their IWMS Systems. Here are a few examples:

  1. SGI – Saved more than $30 million dollars*
  2. PG&E – Saved $3 million dollars*
  3. Macromedia – Saved over $2 million dollars*

Fantastic results, such as those mentioned above come when companies are able to make strategic decisions based on current and accurate reports generated by their IWMS.

If these companies had nickel and dimed their IWMS systems, it’s likely their data would be inaccurate. If the data in the IWMS is inaccurate the reports generated will be of no value. Thus they would have never made the vital discoveries they had and therefore would still be unnecessarily spending millions of dollars each year.

Companies run more efficiently by resourcing their IWMS systems and listning the data they provide. These companies have the proper teams in place. They have an Internal Champion in place who understands the data and provides detailed reports by the end of each month. These companies have employees who consistently own and input accurate data, have thoughtful standards put in place, understand their business process, and know bigger is not always better.

In other words, companies like this get a 95-98% occupancy and vacancy accuracy rate and thus can do preventative maintenance on an unprecedented level.  With this kind of data, it is possible to make accurate and timely decisions about what equipment needs to be maintained or replaced. Gone are the days of epic failures and meltdowns.

What Proper Resourcing Looks Like

In order to make that kind of facilities magic happen, we recommend one person to devote to the IWMS for every 500 people you have on staff. This means if you’re company employs 1,000 people, you will need 2 IWMS System Specialists.

When you realize the absolute necessity of having an IWMS, you need to make sure you have the right resources in the right places so you can have the good, clean, accurate data. The only way to guarantee impactful, detailed reports that help provide you with the tools to make strategic decisions that will impact your bottom line with multimillion dollar results is to properly resource your Facilities department and IWMS. And because you reap what you sow, you will see some amazing results.

* The case studies mentioned earlier in the article may be found on our website in the drop-down links under “Services” *


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10 Keys to a Successful IWMS Integration: Pt. 6 — Pace Yourself

This week we are proud to bring you Part 6 of our 10-part series on successfully implementing an IWMS.  In this article we will discuss the importance of pacing yourself in an IWMS implementation. Read the previous article on Understanding Your Business Process if you haven’t already.

There are many applications in a complete IWMS system.  These applications can include Computerized Maintenance Management Systems (CMMS), Enterprise Asset Management (EAM), and Real Property & Lease Management (RPLM).   Many companies desire to implement all the applications at once, to take advantage of all the possible features from the very beginning.  We highly doing it all at once.  Instead of rushing in, take some time and implement your system properly.

“Bigger is better” promotes the idea that the value of an item increases with size, scope, or price.  This may be true when talking about diamonds, but not so much when implementing an Integrated Work Management System (IWMS).  In fact, in many ways, the best idioms to follow with an IWMS implementation are “good things come in small packages” and “take things one step at a time.”

Too many applications at once is an organizational nightmare for those implementing the system.  It requires a lot of energy from all parties and can cause much frustration between departments (IT, FM, CRE, etc.) who may not be used to working together.  Instead of implementing Space Management, Strategic Master Planning, Lease Management, Portfolio Management, Asset Tracking, Building Ops, Preventative Maintenance, and Green Building (phew!) all at once, pick the most important application to implement and focus solely on that.  Once the most important application has been implemented successfully, move on to the next one.

Allow each application implementation to be its own success.  Pick
Space, Lease, Preventative Maintenance, or Asset Tracking first.  Allow
it to succeed.  Once it has succeeded, build on top of that.  Move from
one item to the next, ensuring that the application on which you’re
building has a firm foundation.

Implementing too many applications simultaneously can
overload the system users.  If an individual disagrees with part of
your IWMS implementation, it is easier to address the issues that arise
piecemeal rather than all at once.  Generate success stories with one
application.  Gather advocates as each new application is installed.  As
users see the benefits of the system and feel that their input is
valued they will use the system and encourage others to do so as well.

Taking time allows the development of robust standards (see part 4: Standards).  Move strategically and methodically.  Put a lot of thought into how you’re naming your buildings, leases, assets, etc.  Additionally, taking your time allows you to verify data and business
processes (see part 5: Understanding Your Business Process) as they are developed, thus increasing the trustworthiness of the
data.

Trying to do everything all at once (taking on the bigger is better mentality) in a shortened time frame can be counter intuitive.  It’s not impossible, it just needs to be done carefully with all parties taken into account.

 

Our recommendation is to take baby steps. You will find your IWMS implementation highly successful as you take each application you want to
implement one step at a time. When you take the time to set your system
up properly, individuals using the system will like
it, understand it, and use it frequently.

To be successful you don’t necessarily have to go slowly, you just need to set a reasonable time frame for your company.  Be sure to allow whatever time you may need to ensure realistic success.  It’s not about getting the biggest system up or getting your system up the fastest, it’s about thoughtfully working through each scenario and implementing the applications properly.  Ultimately, you will more often than not get the full system up and running more robustly than those who dive blindly into the chaos of a “bigger is better” implementation.


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10 Keys to a Successful IWMS Integration: pt. 5: Understanding Your Business Process

This week we are excited to bring to you part 5 of our series, 10 Keys to a Successful IWMS Integration: Understanding your Business Process. If you haven’t read the previous article, read Part 4: Standards here.

Business processes are a set of structured activities or tasks that will accomplish the goals a company has.  All successful companies have a business process implemented that they consistently follow.

What does a business process have to do with IWMS?

An IWMS contains workflows for carrying out various, organization-specific processes.

Each IWMS has levels of capability and customization,
which can be tailored to meet a specific organization’s business process.
Therefore, in order to most successfully implement an IWMS into your
organization, it is crucial to examine and refine your current business
process, then select a system that is powerful and flexible enough to not only fit into your current business process, but to optimize it!

Though many IWMS systems are flexible enough to accommodate
a business’ current processes, others require businesses to change their
process in order to fit the capabilities of the system.

Example 1: Work Orders

Computerized Maintenance Management System) maintains a computer database of information about an organization’s maintenance operations and work orders.  Some work orders are preventative maintenance, which means they are generally a scheduled event fired off on a set increment (3 months, 1 month, 1 week, etc).  When the scheduled work order is initiated, a specific business process, or workflow, will trigger.
One such workflow might be that the work order is sent to a dispatcher, who would then pass it off to the proper supervisor, who would then assign it to a craftsperson to accomplish the job.  Once the craftsperson has completed the job, s/he will update it in the system, which will indicate that the job is complete. Then finally, the supervisor will review the job and send it to Accounts Payable to be closed out.

On the other hand, a less complicated workflow might have the work order sent directly to the craftsperson, notifying the supervisor but bypassing the dispatcher. So the work can begin immediately.

Within a flexible IWMS, the workflow should be able to be modified so that it suits however simple or complicated your business process is.

Example 2: Required Estimate & Approval

Consider an activity for which an estimate and approval is
required. In many cases, this means that:

  1. A work request is generated
  2. A threshold is met that triggers the need for an estimate
  3. The estimate request is routed to the estimator
  4. The estimate is completed and routed to the approver
  5. The approver accepts the estimate and routes the request to the supervisor
  6. The supervisor routes this to the craftsperson

When this happens, the estimate often generates a second
approval, which is dropped into a similar dispatching process as described in example one
before, requiring various hand-offs and approvals.

In both of the above examples, a more flexible IWMS could
help work on an
activity to commence (and likely finish) even sooner.

Having a firm understanding of your business process allows you to select an IWMS that is flexible enough to meet your company’s needs.  A successful IWMS implementation will accept your business process in such a way that the system can be modified so there is very little disturbance to the work force.

If you have bought a system that is not robust enough to meet the needs of your company’s business process, you may have to alter the what is currently in place or look to another IWMS system.

The benefits of selecting a flexible IWMS are clear – it can
easily make any organization more efficient and alleviate unnecessary
responsibilities.  However, the vital aspect of every successful IWMS
implementation is to first familiarize yourself with  your current
business process.  Doing so will allow you to adopt a system that can meet or (ideally) optimize workflows and streamline your entire enterprise!


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10 Keys to a Successful IWMS Integration: Pt. 4 — Standards

We are excited to continue this series with the fourth key to a successful IWMS integration: standards. If you haven’t read the previous articles, we recommend you take a quick look at them: 1) Internal Champion, 2) IT Collaboration, and 3) Ownership.

What are standards?

Standardsin this context are defined as conventions for assets, people, and places. Standards create a consistent and predictable system for labeling the assets being tracked. They should be easy to understand so everyone can use them. Standards can be compared to the signage on a road; everyone knows what a stop sign looks like, what it means, and what they are supposed to do when they encounter one. In this way, standards are similar to signage in the sense that they create a common understanding for everyone who sees them.

Standards work for a variety of reasons.

Firstly, standards make reporting much easier and accurate.  They allow individuals who mine the system to look at and make sense of data very quickly. As discussed above, they create a common understanding.   Secondly, and perhaps the most important reason for standards, is that they can be processed by other programs and systems. Data will be pulled out of the IWMS system into an analysis tool to be sorted and adjusted. Standards make it possible to transfer data back with these changes.  When data from the IWMS is synchronized to other systems like HR, CRE, Finance, etc., the other system can easily place the information in the correct locations.  

Creating Standards

It is our recommendation that a company spend several hours working through standards in each of the domains within their IWMS.  The naming conventions must be intelligent in such a way that individuals can look at a piece of data and tell exactly what it means.  When standards are achieved, their IWMS will be implemented much more smoothly.Another important aspect of creating standards is ownership, discussed in part three of this series. One person within the company must own the standards that are created; the standards must be traceable back to that person so that if there are any inconsistencies, that person can make corrections as needed. If there are repeated inconsistencies within the standard, this person can help correct the root of the problem.

Examples of Standards

1) Standards for a building may include the country, city, and street so it can be easily identified in a large group. For a building named US-SF-MARKET, one can easily tell the building is located in the United States on Market Street in San Francisco, CA  

2) Standards for employees could include labels like full time, part time, intern, contract, and vendor, among many others.

When all is said and done, the standards your company uses will create efficiency when it comes to reporting and data transfer and editing. We at RSC recommend that every company create these standards as soon as possible so this efficiency is in place from the beginning and there is no confusion about what belongs where.


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10 Keys to a Successful IWMS Integration: Pt. 3 — Ownership

We are excited to bring you our third part to this ten part series. If you haven’t seen the previous article, read about the second key, Appropriate IT Collaboration. Today we will discuss the third key to having a flawless IWMS implementation: ownership.

What do we mean by “ownership”?

In an IWMS, there are many types of data.  This data originates from different departments within a company.  “Ownership” is who owns that data, or who from each respective department is responsible for inputting and keeping the data up to date. Every department must have someone in charge of this, not only for reasons such as confidentiality, but also organization while inputting and modifying the data in later dates.

The IWMS shows financial information, employee information, lease information, geographic information, technical information, and much more. Not one single department holds all the information for IP addresses, buildings, desks, chargeback, internal contact, etc. We at RSC encourage the departments responsible for these varying sources of information (IT, Corporate Real Estate, HR, Finance, etc.) maintain stringent ownership.  If you’re in IT, and notice John Doe is not in the IWMS, it is NOT your responsibility to update the record to include him.  It IS your responsibility to contact HR and encourage them to update or sync their data to ensure all employee information is current. Part of this ownership is running an employee synchronization on a regular basis as changes occur within a company.

What happens when ownership is established? What happens when it isn’t?

When a strict ownership of data is created, there is no confusion when it comes to reporting.  If any information seems inaccurate or flawed, everyone knows who has stewardship over what pieces of information and who is ultimately responsible for the data. The data then stays pure.  With clean data and clear business processes on who manages what data, it is possible to get a 95-98% accuracy rate on all data.  When the data is accurate, the reports are accurate.  When reports are accurate, a company is able to make better strategic decisions. Conversely, when ownership is not defined, data pours in from multiple areas.  The data may have duplicates or inaccuracies.  Without strict ownership of data, maintaining clean, organized, and accurate data is extremely difficult and creates bad reporting, which, consequentially, creates mistrust of the IWMS.

For these reasons, RSC firmly believes ownership is the third most important key to a successful IWMS implementation.  An IWMS that cannot be trusted will not benefit your company. Successful reporting and results from and IWMS starts at the beginning stages of implementation when the data is being added to the IWMS and everyone fulfills their role in keeping the data up to date from then on.


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10 Keys to a Successful IWMS Integration: Pt. 2 — Appropriate IT Collaboration

A month ago, we shared an article with the first key to a successful IWMS integration: having an internal champion.  This month we are thrilled to share with you part two of this 10-part series, appropriate IT collaboration.

Different Worlds Are Involved In an Integration

When an IWMS is being installed and integrated, several departments are involved within the company that is being integrated. The departments that are usually most closely associated with this are either Corporate Real Estate (CRE) and/or the Facilities Management Department (FM). Appropriate IT Collaboration requires that these internal departments communicate effectively with the IT Department.  When both departments
work together and understand one another, the IWMS runs optimally.

Ever since the Sarbanes-Oxley Act of 2002, which directs reporting accuracy,  IWMS integration has become an area of more importance than before.  This shift in importance on a corporate level has made IWMS a tier one software within many companies.  When a system becomes a tier 2 or tier one within a company, IT controls where it is installed and who has access to it.  In this case, IT will also control the tailoring and customization of the IWMS.

Challenges In Communication Between the IT World and the IWMS World

One of the most common scenarios that can create miscommunication within an IWMS implementation is the differing vocabulary that is used between departments. The vocabulary between the IT world and the IWMS world can cause confusion because they each have their own acronyms, vocabulary, and jargon. At times, this can feel like people from different countries using their respective native tongues to speak to each other; neither person will understand the other because of the language barrier. There must be at least one person that can speak both languages in order to facilitate the conversation and accomplish what both parties desire to accomplish. In this same way, communication between IT and IWMS worlds can be facilitated by someone who is familiar with both worlds and their respective jargon.

Aside from any “language” barriers, IT also has a rigid upgrade and tailoring process.  This process can often be viewed as slowing down an implementation, which is not the case.  IT’s attention to detail minimizes risk and protects the costs of IT support, unnecessary downtime, and the software.

While the process is time consuming, the protection it provides is irreplaceable and necessary. The best way to have a completely successful integration is to communicate effectively between all worlds so everyone can feel comfortable about the implementation.

Another common scenario is the conflict that can occur between departments’ goals. Many IT departments have their own “road map” in order to determine what types of technology they will and
will not support.  As with any business decision, they have a direction on which they will focus and methods with which they intend to support
their decision. IT’s goal in this is not to be difficult or make an
integration more complicated.  They are simply trying to protect their
road map and provide a cost effective IT environment, just as any good
Cost Center would. From the moment the roadmap is created and onwards, someone must ensure the IWMS fits into and can be supported by IT’s road map, or that the IWMS is supported by the 3rd party vendor.

What Does Appropriate IT Collaboration Look Like?

In order to communicate effectively between different worlds, or departments, we suggest having an internal staff member work as a middle man. This person can be your assigned Internal Champion, a business analyst, or anyone who is able to breach the gap in communication between the two worlds. Putting a team member in place that can do this is one of the essential steps to ensuring that your IWMS is integrated smoothly and can accomplish everything that it was put in place to accomplish. In addition to this, communication will be more effective and completing tasks will be more efficient.


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10 Keys to a Successful IWMS Integration: Pt. 1 — Have an Internal Champion

There are 10 essential keys to facilitate a successful Integrated Workplace Management System (IWMS) implementation that we at RSC have found to be helpful through experience.  Each will be discussed at length over the next few months.

This week’s subject is RSC’s first key to a successful integration: having an Internal Champion.

So what is an Internal Champion?

An Internal Champion is an employee who oversees the implementation of an IWMS.  Some of his or her key responsibilities are publicizing and promoting the IWMS application throughout their company, negotiating between their company and IWMS’ sales team, and ensuring cooperation between departments.

How does having an Internal Champion benefit a company?

Unfortunately, an IWMS is often under-utilized for varying reasons: the company as a whole may be unsure of how to utilize the system to achieve it’s goals, the company may be unfamiliar with how the the system works, and many, many more reasons. Each company is different and has its own unique challenges. The Champion breaches these challenges and ensures that their company’s IWMS is in line with company goals and functions efficiently.  The Champion must manage the appropriate approach and timing of each newly added function of an IWMS system. In this sense, the Champion commits to clearly explaining to the IWMS’ sales team why the company may or may not be ready to integrate a new module to the IWMS.

In the pie chart mentioned a few posts back, we explained that when an IWMS is first being integrated into a company, there are three areas that need to be considered and managed: the company’s own business process, their political arena, or, in other words, the driving reasons and forces behind a company’s requests and needs, and the technology that will be most effective. The Internal Champion would act as an ambassador between internal departments and between the IWMS sales team and his or her own company by knowing and being aware of each of these areas and the driving force each one has. The Champion would then be able to explain and negotiate between each department and then represent the company accurately when implementing the IWMS.

Assign an Internal Champion

An Internal Champion is one of the key steps in implementing an IWMS successfully, and, consequentially, will lead to a flourishing IWMS that gives accurate reports and aids employees in locating, managing, and tracking.


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